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Middle East Earthquake

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Following reports of the earthquake that has happened on the border between Iraq and Iran over the weekend of 11th and 12th of November 2017, we at tifgroup would like to clarify what cover may be available.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here:
https://www.gov.uk/foreign-travel-advice/iraq
https://www.gov.uk/foreign-travel-advice/iran

 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows –
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/iraq/
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/iran/

 
Please note, travel insurance will not be in place if the FCO advise against any travel to your chosen destination.

 
Cancellation
Usually, this type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the earthquake your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by-case basis.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Middle East Earthquake appeared first on TIFGroup.


Zimbabwe Political Unrest

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As you may be aware there is significant political unrest in Zimbabwe at the moment following their Army seizing control. We here at tifgroup would like to clarify our position.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here: https://www.gov.uk/foreign-travel-advice/zimbabwe

 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/zimbabwe/

 
Travel Insurance policies will unfortunately not cover any travel when it is against the advice or recommendation published by the Foreign and Commonwealth Office applicable at the time of your departure.

 
In the event that you have specific questions not answered by this directive, please feel free to contact your claims team, or alternatively contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Zimbabwe Political Unrest appeared first on TIFGroup.

South Korea Earthquake

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Following reports of the earthquake that has happened in South Korea on the 15/11/2017, we at tifgroup would like to clarify what cover may be available.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/south-korea

 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows – https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/republic-of-korea/

 
Please note, travel insurance will not be in place if the FCO advise against any travel to your chosen destination.

 
Cancellation
Usually this type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the earthquake your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post South Korea Earthquake appeared first on TIFGroup.

Greece Flash Floods

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Following reports of the flash floods that happened in central Greece on 15th November 2017, we at tifgroup would like to extend our sympathies to those affected and to clarify what cover may be available.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/greece

 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows – https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/greece/

 
Please note, travel insurance will not be in place if the FCO advise against any travel to your chosen destination.

 
Cancellation
Usually this type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the flood your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Greece Flash Floods appeared first on TIFGroup.

Nigeria terrorist attack

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Following the news of the terrorist attack in Nigeria on 21st November 2017, we at tifgroup would like to extend our sympathies to those affected, and to clarify our position.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/nigeria

 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows – https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/nigeria/

 
Please note, travel insurance will not be in place if the FCO advise against any travel to your chosen destination.

 
Cancellation
These claims should go through the tour operators at this time as there is no cover under the policy for attacks of terrorism.

 
Insurance “shifting”
If you are offered an alternative destination and/or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.

 
Premium Refunds
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.
If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Nigeria terrorist attack appeared first on TIFGroup.

Bali Volcano Eruption

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Following news of Bali’s Mount Agung volcano erupting, we at tifgroup would like to clarify what cover may be available.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/indonesia

 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows – https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/indonesia/

 
Cancellation
Usually this type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the volcano your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Bali Volcano Eruption appeared first on TIFGroup.

Egypt terrorist attack

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Following the news of the terrorist attack in Egypt on 24th November 2017, we at tifgroup would like to extend our sympathies to those affected, and to clarify our position.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/egypt

 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows – https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/egypt/

 
Please note, travel insurance will not be in place if the FCO advise against any travel to your chosen destination.

 
Cancellation
These claims should go through the tour operators at this time as there is no cover under the policy for attacks of terrorism.

 
Insurance “shifting”
If you are offered an alternative destination and/or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.

 
Premium Refunds
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

 
If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Egypt terrorist attack appeared first on TIFGroup.

Australian Storms

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Following the news of the storms expected to severely affect Australia over the weekend of the 2nd and 3rd December 2017, we at tifgroup would like to clarify what cover may be available.

 

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here:
https://www.gov.uk/foreign-travel-advice/australia

 
For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows:
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/australia/

 
Cancellation
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the storm your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Australian Storms appeared first on TIFGroup.


Wildfires in California, USA

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Following reports of the wildfires that have affected California, we at tifgroup would like to extend our sympathies to those affected.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/usa.

 
For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows –  https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/united-states-of-america/.

 
Cancellation
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the fire your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Wildfires in California, USA appeared first on TIFGroup.

Our Christmas Opening Hours

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With the festive break fast approaching we would like to take this opportunity to confirm our opening hours during Christmas and the New Year!

 
The opening hours for Emergency Assistance Facilities will continue to operate 24 hours a day.

 
The opening hours for Travel Administration Facilities are:
Saturday 23rd December 2017                                  Open 9am to 4pm
Sunday 24th December 2017 Christmas Eve          Closed
Monday 25th December 2017 Christmas Day        Closed
Tuesday 26th December 2017 Boxing Day              Closed
Wednesday 27th December 2017                             Open – 8am to 6pm
Thursday 28th December 2017                                 Open – 8am to 6pm
Friday 29th December 2017                                       Open – 8am to 6pm
Saturday 30th December 2017                                  Open – 9am to 4pm
Sunday 31st December 2017 New Year’s Eve        Closed
Monday 1st January 2018 New Year’s Day             Closed
Tuesday 2nd January 2018                                        Open Normal opening hours

 
The opening hours for Travel Claims Facilities are:
Saturday 23rd December 2017                                  Closed
Sunday 24th December 2017 Christmas Eve          Closed
Monday 25th December 2017 Christmas Day        Closed
Tuesday 26th December 2017 Boxing Day             Closed
Wednesday 27th December 2017                            Open – 8:30am to 6pm
Thursday 28th December 2017                                Open – 8:30am to 6pm
Friday 29th December 2017                                      Open – 8:30am to 6pm
Saturday 30th December 2017                                 Closed
Sunday 31st December 2017 New Year’s Eve       Closed
Monday 1st January 2018 New Year’s Day            Closed
Tuesday 2nd January 2018                                       Open Normal opening hours

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

 
All of the staff at tifgroup would like to wish you a very Merry Christmas and a Happy New Year!

The post Our Christmas Opening Hours appeared first on TIFGroup.

New York Terrorist Attack

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Following the news of the terrorist attack in Manhattan, New York on 11th December 2017, we at tifgroup would like to extend our sympathies to those affected, and to clarify our position.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/usa

 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows – https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/united-states-of-america/

 
Please note, travel insurance will not be in place if the FCO advise against any travel to your chosen destination.

 
Cancellation
These claims should go through the tour operators at this time as there is no cover under the policy for attacks of terrorism.

 
Insurance “shifting”
If you are offered an alternative destination and/or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.

 
Premium Refunds
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

 
If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post New York Terrorist Attack appeared first on TIFGroup.

RyanAir Pilot Strike

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Following the announcement that RyanAir captains will be going on strike on 20th December 2017, we here at tifgroup would like to clarify our position.

 
Extension of your Travel Insurance
Cover will be extended in the event of a delay or failure of public transport services if you are already on your trip which result in you being unable to complete your trip before your travel policy expires.

 

Strike and Industrial Action
Our policies do not cover strike or industrial action in any of our sections. We would refer clients to the airlines or their tour operator for compensation where “the other party to the contract will give prompt assistance to a consumer in difficulty”, as per the package travel regulations found here The Package Travel Compensation.

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk we will endeavour to offer an answer.

The post RyanAir Pilot Strike appeared first on TIFGroup.

Extreme UK Weather Impact

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Following the announcement of cancelled and delayed flights across the UK due to the extreme winter weather conditions being experienced within the UK, we here at tifgroup would like to clarify our position.

 
Cancellation of your trip
Due to the cancellation of the flights clients should check with their travel agents, tour operators and airlines for further information.

 
Travel Delay or Abandonment
Providing this is a benefit usually available under the policy we are happy to offer benefit for travel delay, or alternatively trip abandonment, after a 24 hour delay after check in of your flight for departures. This applies to trips which began on or after 27th December 2017 only and until normal service resumes and as updated on our website.

 
If this benefit is not usually available under the policy in question this scenario would not apply.

 
Extension of your Travel Insurance
Cover will be extended in the event of a delay or failure of public transport services during your trip which result in you being unable to complete your trip before your travel policy expires.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk we will endeavour to offer an answer.

The post Extreme UK Weather Impact appeared first on TIFGroup.

North East USA & Eastern Canada Cyclone

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Following the news of the cyclone that has hit the north eastern seaboard of the USA as well as eastern Canada on Thursday 4th January 2018, we at tifgroup would like to clarify what cover may be available.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here:
https://www.gov.uk/foreign-travel-advice/canada
https://www.gov.uk/foreign-travel-advice/usa

 
For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows:
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/united-states-of-america/
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/canada/

 
Cancellation
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the storm your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post North East USA & Eastern Canada Cyclone appeared first on tifgroup.

Alps Snowfall and Avalanche

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Following reports of the heavy snow and avalanche that has affected Zermatt in Switzerland, we at tifgroup would like to extend our sympathies to those affected.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/switzerland.

 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/switzerland/

 
Cancellation
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the avalanche your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Alps Snowfall and Avalanche appeared first on tifgroup.


Flooding and Mudslides in California, USA

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Following reports of the flooding and mudslides that have affected California, we at tifgroup would like to extend our sympathies to those affected.

 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/usa.

 
For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/united-states-of-america/.

 
Cancellation
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the flooding and mudslides your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Flooding and Mudslides in California, USA appeared first on tifgroup.

Caribbean Earthquake

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Following reports of the earthquake that has happened off the coast of Honduras yesterday, we at tifgroup would like to clarify what cover may be available.
 
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here –
https://www.gov.uk/foreign-travel-advice/honduras
https://www.gov.uk/foreign-travel-advice/usa
 
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows –
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/united-states-of-america/
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/honduras/
 
Cancellation
Usually this type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.
 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the earthquake your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.
 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.
 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Caribbean Earthquake appeared first on tifgroup.

Mauritius Cyclone

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Following the news of the cyclone that is impacting Mauritius and Reunion today, we at tifgroup would like to clarify what cover may be available.We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here:

https://www.gov.uk/foreign-travel-advice/mauritius
https://www.gov.uk/foreign-travel-advice/reunion

For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows:

https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/mauritius/
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/reunion/

Cancellation

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

Additional travel and accommodation costs

Should your travel and accommodation arrangements have been affected by the storm your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

Returning home early

If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Mauritius Cyclone appeared first on tifgroup.

Northern Europe Storm Directive

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Following the news of the storm that is impacting the Netherlands and Germany today, we at tifgroup would like to clarify what cover may be available.

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here:

https://www.gov.uk/foreign-travel-advice/netherlands
https://www.gov.uk/foreign-travel-advice/germany

For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows:

https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/the-netherlands/
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/germany/

Cancellation

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

Additional travel and accommodation costs

Should your travel and accommodation arrangements have been affected by the storm your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

Returning home early

If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Northern Europe Storm Directive appeared first on tifgroup.

Jamaica State of Emergency

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As you may be aware there has been a State of emergency declared in Jamaica. A major military operation has been launched in the area around Montego Bay.

The Foreign and Commonwealth Office now advises that tourists should stay in their resorts and limit travel beyond their respective security perimeters.

Cancellation

Travel insurance policies will not cover any travel when it is against the advice or recommendation of the Foreign and Commonwealth Office applicable at the time of your departure. The current FCO advice can be found by selecting your chosen destination in the list of countries found at the following link – https://www.gov.uk/foreign-travel-advice/jamaica

For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/jamaica/

Please also refer to your tour operator / airline in regards to how the situation has affected your return journey home.

If you need to come home early

Please contact your tour operator in the first instance if you need to come home early due to political unrest. For further advice we would recommend contacting the British Embassy. Please follow this link to find out where the embassy is located in the country you are in https://www.gov.uk/world/embassies.

We also recommend viewing the Foreign and Commonwealth Office on the links provided above for further information that may be suitable to the situation.

Please revisit this page on the first working day following this announcement at which point we will be able to provide more tailored information to this incident.

In the event that you have specific questions not answered by this directive, please feel free to email the claims team on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Jamaica State of Emergency appeared first on tifgroup.

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