Quantcast
Channel: News – tifgroup

August Bank Holiday Opening Hours

0
0

Our opening times for the August Bank Holiday

Customer Service  Opening Times
24th August 9am-5pm
25th August 9am-5pm
26th August 9am-5pm

 

Travel Claims Facilities  Opening Times
24th August  9am-1pm
25th August  Closed
26th August 9am-5pm

 

Emergency Assistance   Opening Times
24th August 24/7
25th August 24/7
26th August 24/7

The post August Bank Holiday Opening Hours appeared first on tifgroup.


Hurricane Dorian

0
0

Following the news of Hurricane Dorian, which is due to move across the Bahamas this week and impact Florida on Monday 2nd September 2019, we here at tifgroup would like to extend our sympathies to those affected and clarify our position.

 

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here:

https://www.gov.uk/foreign-travel-advice/bahamas

https://www.gov.uk/foreign-travel-advice/usa

 

For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows:

https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/bahamas/

https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/united-states-of-america/

 

Cancellation

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 

If you need to come home early

Cutting short your trip may be covered depending on your circumstances. Please refer to your policy wording in the first instance and if you are unsure please contact your claims team. There is no cover for coming home early in the event of loss of enjoyment for whatever reason.

Each travel insurance product varies and we would recommend you check your policy wording to see if any other cover may be available, or alternatively contact your claims team to discuss your individual situation.

 

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.

 

The post Hurricane Dorian appeared first on tifgroup.

Gatwick Baggage Delays and Disruption

0
0

Following the problems caused by the breakdown of the baggage belt at Gatwick Airport, we at tifgroup would like to clarify what cover is available to our policyholders.

If your baggage is missing at the arrival terminal when you land at your trip destination outside of the United Kingdom, you can log a ‘Delayed Baggage Report’ in several ways.

1.      You can do this Face to Face with the Baggage Services Team located in the arrival terminal. There may also be self-service equipment where you can log the claim yourself.

2.      You may also be able to log a claim online with your airline.

Once your ‘Delayed Baggage Report’ has been logged, you will be provided with a reference number. This will allow you to trace your bag with WorldTracer which will allow you to see when your baggage will arrive.

 

Baggage Delay

Your travel insurance policy may cover you in the event that you are without your checked-in baggage for 12 or 24 hours of your arrival at your trip destination and provide a benefit amount which will help with the cost of essential items such as a change of clothing and toiletries. Please check your specific policy wording for more information on what is and isn’t covered.

Departure delay

Your travel insurance policy may cover you in the event that you are delayed for more than 12 hours from you checking in, and the delay is not due to the diversion of the aircraft after it has departed. Please check your specific policy wording for more information on what is and isn’t covered.

Please note:

You have the legal right to claim compensation from your airline if your checked-in baggage is delayed or lost.

You should act quickly by reporting the problem to the airline straight away. You should also check the deadlines for reporting delayed or lost baggage as some airlines will require this to be within 7 days of the incident.

You can find out more information on what to do in these circumstances on the Citizens Advice website:

www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/get-airline-compensation-for-lost-or-delayed-luggage/

 

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.

The post Gatwick Baggage Delays and Disruption appeared first on tifgroup.

British Airways Strike

0
0

Following the announcement of the British Airways Strike which will be taking place on 9th September 2019 and 10th September 2019, we here at tifgroup would like to clarify our position.

 

Please Note:

British Airways have advised that customers are able to request a full refund or flights can be rebooked for another time within the next 355 days or use the value of the paid fare to fly to a different destination.

The CAA advises that if the flight has been cancelled due to a strike, passengers also have a legal right to a replacement flight at BA’s expense to get them to their destination, even if this means travelling with a different airline.

British Airways advised that travellers affected should keep receipts for these extra costs and British Airways would consider refunding them on a case-by-case basis.

 

Cancellation

Our policies do not cover strike or industrial action which started or that had been announced before the date of your departure. We would refer clients to the airlines or their tour operator for compensation where “the other party to the contract will give prompt assistance to a consumer in difficulty”, as per the package travel regulations found here The Package Travel Compensation

 

Extension of your Travel Insurance

Cover will be extended in the event of a delay or failure of public transport services during your trip which result in you being unable to complete your trip before your travel policy expires.

 

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tifgroup.co.uk we will endeavour to offer an answer.

 

The post British Airways Strike appeared first on tifgroup.

Spanish Weather

0
0

Following the news of the torrential rain and floods which have impacted Spain and the Balearic Islands, we at tifgroup would like to extend our sympathies to those affected and clarify what cover may be available.

 

We advise all travellers to check the Foreign and Commonwealth Office advice before travelling, and you can do that by checking your chosen destination from the list provided here: https://www.gov.uk/foreign-travel-advice/spain

 

For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/spain/

 

Cancellation

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 

If you need to come home early

Cutting short your trip may be covered depending on your circumstances. Please refer to your policy wording in the first instance and if you are unsure please contact your claims team. There is no cover for coming home early in the event of loss of enjoyment for whatever reason.

 

Each travel insurance product varies and we would recommend you check your policy wording to see if any other cover may be available, or alternatively contact your claims team to discuss your individual situation.

 

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.

The post Spanish Weather appeared first on tifgroup.

Amoma Ceases Trading

0
0

Following the news that Amoma have ceased trading we here at tifgroup would like to clarify what is available to policyholders.

Amoma’s website is warning customers that bookings are now likely to be cancelled by hotels. They are advising customers, who have booked a room via their site, to contact their hotel directly to see if their booking/reservation will be honoured.

If you have booked with Amoma and have done so using your credit card, please contact your card provider to see if a refund is available.

 

Advice for customer who are already away –

If you are already away and have made your booking through Amoma, you should check with the hotel that your booking has been paid for in full. If this is the case, you should be able to continue your holiday as planned.

If this is not the case, and you are asked to pay for your hotel again, you should keep all evidence of this, such as receipts and/or invoices. You can then try to claim these costs back from your card provider or your travel insurance policy. Please check your specific policy wording for more information on what is and isn’t covered.

 

Advice for customers who have a future booking –

The first thing that you should do is contact the hotel and check if they are going to be honouring your booking/reservation and whether or not it has been paid in full. If it has, then you shouldn’t need to do anything further and be able to travel as planned.

If the hotel is not honouring your booking/reservation, it is possibly because they have not received your payment from Amoma. If this is the case, there are a number of options you can try:

  1. If you have paid on a credit card and the booking cost more than £100, try Section 75.
    1. Under Section 75 of the Consumer Credit Act, if you pay on your credit card for an individual item costing more than £100, the card company’s equally liable if something occurs (goes wrong).
    2. Please follow this link for more information: http://www.legislation.gov.uk/ukpga/1974/39/section/75
  2. If you have paid on a credit card or debit card and the booking cost less than £100, try chargeback.
    1. The chargeback scheme isn’t a legal requirement, it is just a customer service promise, but it is worth trying.
    2. Please follow this link for more information: http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp
  3. If you have purchased travel insurance, check your specific policy wording.
    1. Customer who have purchased a travel insurance policy for their trip should check their specific policy wording for more information on what is and isn’t covered.
    2. Cancellation or curtailment is something which is not normally covered when it is due to financial failure, unless end supplier failure cover has been purchased. Please refer to your policy wording.
    3. If you are unsure, please contact your travel insurance provider for more information.

 

 

In the event that you have specific questions not answered by this directive, please feel free to email us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.

The post Amoma Ceases Trading appeared first on tifgroup.

Thomas Cook

0
0

Following the news concerning Thomas Cook over the last few months and the fears that the company may go into liquidation and cease trading, we here at tifgroup would like to clarify what is available to policyholders.

 

Advice for customer’s who are already away –

As Thomas Cook Package Holiday customer are protected by ATOL (Air Travel Organiser’s Licence), you will not be stranded abroad and you will likely be able to continue your holiday as planned and at no additional cost. Customers are advised to contact Thomas Cook directly for more information on this.

The CAA (Civil Aviation Authority) are already making contingency plans to get customers home in the event that Thomas Cook does cease trading. You can get more information on what the CAA do by clicking on the following link: https://www.caa.co.uk/consumers/

_________________________________________________________________________________________________________________________________

 

If you have booked a flight only through Thomas Cook which does not form part of a Package Holiday you may need to make your own arrangements to return home.

  1. If you booked your flight directly with the airline and paid by credit or debit card –
    1. Under Section 75 of the Consumer Credit Act, if you pay on your credit card for an individual item costing more than £100, the card company’s equally liable if something occurs (goes wrong). You should contact your credit card issuer for more information.
    2. Please follow this link for more information: http://www.legislation.gov.uk/ukpga/1974/39/section/75
    3. Similarly, if you paid for your flights by debit or charge card you should contact your card issuer for advice as you may be able to make a claim under their charge back rules/scheme.
    4. Please follow this link for more information: https://www.caa.co.uk/Passengers/Resolving-travel-problems/Travel-company-problems/Problems-with-a-travel-agent/

 

If this is the case you should keep all evidence of this, such as receipts and/or invoices. You can then try to claim these costs back from your card provider or your travel insurance policy. Please check your specific policy wording for more information on what is and isn’t covered.

_________________________________________________________________________________________________________________________________

 

 

Advice for customers who have a future booking –

Again, because Thomas Cook Package Holiday customers are protected by ATOL, you will not be left out of pocket. You will be eligible a refund or a replacement holiday of the same value if Thomas Cook do cease trading. Customers are advised to contact Thomas Cook directly for more information on this.

You can get more advice on how to make an ATOL claim by clicking on the following link: https://www.caa.co.uk/ATOL-protection/Make-an-ATOL-claim/Latest-ATOL-holder-failures/

_________________________________________________________________________________________________________________________________

 

If you have booked a flight only through Thomas Cook which does not form part of a Package Holiday, there are a number of options you can try:

  1. If you have paid on a credit card and the booking cost more than £100, try Section 75.
    1. Under Section 75 of the Consumer Credit Act, if you pay on your credit card for an individual item costing more than £100, the card company’s equally liable if something occurs (goes wrong).
    2. Please follow this link for more information: http://www.legislation.gov.uk/ukpga/1974/39/section/75
    3. Please follow this link for more information: https://www.caa.co.uk/Passengers/Resolving-travel-problems/Travel-company-problems/Problems-with-a-travel-agent/
  2. If you have paid on a credit card or debit card and the booking cost less than £100, try chargeback.
    1. The chargeback scheme isn’t a legal requirement, it is just a customer service promise, but it is worth trying.
    2. Please follow this link for more information: http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp
  3. If you have purchased travel insurance, check your specific policy wording.
    1. Customer who have purchased a travel insurance policy for their trip should check their specific policy wording for more information on what is and isn’t covered.
    2. Cancellation or curtailment is something which is not normally covered when it is due to Scheduled airline failure, unless specific cover has been purchased. Please refer to your policy wording.
    3. If you are unsure, please contact your travel insurance provider for more information.

_________________________________________________________________________________________________________________________________

 

In the event that you have specific questions not answered by this directive, please feel free to email us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

The post Thomas Cook appeared first on tifgroup.

Japan Typhoon Hagibis

0
0

Following the news of the typhoon which is due to impact Japan this weekend (12th October 2019 – 13th October 2019), we at tifgroup would like to clarify what cover may be available under your travel insurance policy.

We advise all travellers to check the Foreign and Commonwealth Office advice before travelling, and you can do that by checking your chosen destination from the list provided here: https://www.gov.uk/foreign-travel-advice/japan

For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows:
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/japan/

 

Cancellation

This type of event isn’t usually covered under a travel insurance policy for claims relating to cancellation. This is common across the travel insurance market. This is due to most policies having the following exclusion relating to cancellation “any claims where fire, flood, earthquake, storm, lightening, explosion, hurricane or infectious disease had already happened before you left home”.

We would suggest that you always check your specific policy wording for more information on this and to find out whether you have cover or not.

 

If you need to come home early

Cutting short your trip may be covered depending on your circumstances. Please refer to your policy wording in the first instance and if you are unsure please contact your claims team. There is no cover for coming home early in the event of loss of enjoyment for whatever reason.

Each travel insurance product varies and we would recommend you check your policy wording to see if any other cover may be available, or alternatively contact your claims team to discuss your individual situation.

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.

The post Japan Typhoon Hagibis appeared first on tifgroup.


Catalonia Riots

0
0

Following the news regarding the riots in Catalonia, tifgroup would like to clarify how your travel insurance may be affected.

 

Cancellation

Travel insurance policies will not cover any travel when it is against the advice or recommendation of the Foreign and Commonwealth Office applicable at the time of your departure. The current FCO advice can be found by selecting your chosen destination in the list of countries found at the following link – https://www.gov.uk/foreign-travel-advice/spain

For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/spain/

Please also refer to your tour operator / airline in regards to how the situation has affected your return journey home.

 

If you need to come home early

Please contact your tour operator in the first instance if you need to come home early due to political unrest. For further advice we would recommend contacting the British Embassy.  Please follow this link to find out where the embassy is located in the country you are in https://www.gov.uk/world/embassies

We also recommend viewing the Foreign and Commonwealth Office on the links provided above for further information that may be suitable to the situation.

Please revisit this page on the first working day following this announcement at which point we will be able to provide more tailored information to this incident.

 

In the event that you have specific questions not answered by this directive, please contact your insurance company directly either by email or over the phone.

The post Catalonia Riots appeared first on tifgroup.

Hong Kong Protests and Unrest

0
0

Following the ongoing protests and unrest in Hong Kong we here at tifgroup would like to clarify our position and how your travel insurance may be affected.

 

Cancellation

Travel insurance policies will not cover any travel when it is against the advice or recommendation of the Foreign and Commonwealth Office applicable at the time of your departure. The current FCO advice can be found by selecting your chosen destination in the list of countries found at the following link – https://www.gov.uk/foreign-travel-advice/hong-kong

For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/china-hong-kong-macau/

Please also refer to your tour operator / airline in regards to how the situation has affected your return journey home.

 

If you need to come home early

Please contact your tour operator in the first instance if you need to come home early due to political unrest. For further advice we would recommend contacting the British Embassy.  Please follow this link to find out where the embassy is located in the country you are in https://www.gov.uk/world/organisations/british-consulate-general-hong-kong.

We also recommend viewing the Foreign and Commonwealth Office on the links provided above for further information that may be suitable to the situation.

Please revisit this page on the first working day following this announcement at which point we will be able to provide more tailored information to this incident.

 

Extension of your Travel Insurance

Cover will be extended in the event of a delay or failure of public transport services during your trip which result in you being unable to complete your trip before your travel policy expires.

 

In the event that you have specific questions not answered by this directive, please contact your insurance company directly either by email or over the phone.

 

The post Hong Kong Protests and Unrest appeared first on tifgroup.





Latest Images